PowerHost AI Privacy Policy

Superhost AI LLC, doing business as Rate Snoop, operates PowerHost AI. This policy explains what information we collect, how we use it, and your choices when you visit or use PowerHost.

Questions and privacy requests can be sent to support@ratesnoop.com.

Account and support. Your email address, account and sign-in identifiers, team role, records of the policies you accept or acknowledge, and information you send to support.

Property and business records. Information you or connected services provide about properties, amenities, bookings, availability, prices, tasks, procedures, owners, guests, contacts, notes, messages, and activity. These records may include names, contact details, reservation dates, and the properties associated with a stay or assignment.

Employee and vendor records. Names, contact details, company affiliations, service coverage, availability, days off, assignments, and task completion records you or authorized connected services provide.

Connected services. Data from property-management, communications, pricing, and other services you authorize, plus access credentials needed to keep them connected.

Gmail. We access message contents and details only as needed to search, read, summarize, draft, or send as authorized, or run Automations you enable for a location-shared account. We do not keep a general copy of your mailbox. Content or summaries you ask us to include in chats or outgoing messages become part of those records.

SMS and WhatsApp. We process phone numbers, message contents, delivery statuses, and consent and opt-out records to provide messaging. Connected senders and messages are shared with authorized members and workflows at their location. For managed messaging setup, we also collect your business name, contact email, country, and number preferences. Our staff and messaging providers use these details to arrange setup and registration.

Google Drive. Only you can use your connection. We read only files you select, not your entire Drive, to prepare chat attachments. Spreadsheets may be converted into a readable copy. Sending a message saves the file copy with that chat.

Chats and activity. Your requests, messages, AI responses, memories you ask us to keep, attachments, generated files, approvals, actions, Automations, and security and audit records.

Technical information. Our providers may process IP addresses, device and browser details, cookies, and request logs to run and protect PowerHost. We do not add IP addresses or browser details to records of your policy acceptance.

We use information to run your account and workspace, keep authorized services in sync, answer questions, prepare or carry out tasks, schedule work, generate images, record approvals, and contact owners, guests, vendors, or teammates at your direction. We also use it for support, troubleshooting, security, and legal compliance.

AI models help interpret your requests and data, produce answers and files, and prepare or carry out actions. Your permissions and the action determine whether approval is needed.

To provide these features, we send relevant requests, conversation history, attachments, and information retrieved from PowerHost or connected services to contracted AI providers. This may include guest, owner, employee, and vendor names, reservation details, contact details, and message contents. Personal information is not always removed before AI processing and may appear in responses visible to authorized users. This processing also supports Automations you enable.

PowerHost does not use customer data, including Google data, to train or improve general-purpose AI or machine-learning models.

We do not sell personal information or share it for advertising based on your activity across different businesses or services (cross-context behavioral advertising).

Authorized members of a location can see its shared chats, property records, contacts, approvals, and activity. A Private chat is available only to its creator within the workspace, while they keep access to that location. Attachments and AI responses follow the chat's access settings. Do not put information in a shared chat unless you want those members to see it.

Private refers to who in your workspace can see a chat. PowerHost and its service providers still process the chat to provide, secure, and support the service.

Managers can manage workforce records and schedules. My Work access lets employees and vendors see assigned work and the information needed to complete it; it does not grant location-wide access.

Owners can see statements and calendars for their authorized owner accounts. Owner portal chat is available to the owner user who created it and uses information from their authorized account.

Personal Gmail is available only to its owner in a Private chat, not to teammates, shared activity or inbox views, or Automations. Location Gmail is available to authorized members and workflows at that location.

When you ask PowerHost to contact someone or change a connected service, we share the information needed to follow your instruction.

We share information according to the access settings above, with services you connect, and with providers that help us host, store, secure, monitor, and run PowerHost, including sign-in, communications, and AI processing. These providers work under applicable contractual obligations.

Messaging information passes through Twilio, carriers, and Meta for WhatsApp. We do not share mobile opt-in or consent information for third-party marketing.

We may also share information to comply with law, protect rights and safety, investigate misuse, or complete a financing, merger, acquisition, or business sale. The additional limits below apply to Google data.

Contracted AI providers may process relevant Gmail or selected Drive content only to provide the feature you request. Our use and transfer of Google data complies with the Google API Services User Data Policy, including its Limited Use requirements. We do not transfer Google data for advertising or to data brokers. Business-sale transfers of Google data require your prior consent where that policy requires it.

We keep account, workspace, property, task, chat, action, and audit records while the service is active and as reasonably needed to operate it, protect security, resolve disputes, and meet legal duties. We keep support information to handle your request and for reasonable business recordkeeping.

AI providers may retain requests and responses to deliver features, maintain security, monitor abuse, or meet legal obligations, subject to the services, settings, and agreements that apply. Not using information for model training does not mean it is never stored.

Incoming Gmail, SMS, and WhatsApp messages are fetched from the provider on demand; we keep references, statuses, and consent records, not a general inbox copy. Outgoing content is stored for approval and sending, then cleared 90 days after the send is marked sent, failed, or canceled. That period does not start while a send is pending or its outcome is unknown. Content or summaries saved in chats follow chat retention. Status and audit records may remain. Temporary data and generated files are deleted after use or expiry when no longer needed.

Drive attachments are saved copies, not live links. Changing or deleting the original file does not update or delete the copy in a chat. Disconnecting Gmail or Drive removes our stored access credential, but does not delete existing chats, attachments, or other saved records. You can also revoke access in your Google account settings.

Disconnecting Twilio stops future access; it does not delete provider-held messages or existing saved records, including opt-outs.

When information is no longer needed, we delete it or remove identifying details, subject to backup, security, legal, and technical limits.

We use organizational and technical safeguards, including access controls and restricted storage for sensitive connection data. No system is completely secure.

We operate from the United States. Our providers may process information in the United States and other countries where they operate.

You choose what to submit, which services to connect, and whether to approve actions that need review. You can disconnect your personal connections or ask an authorized administrator to change workspace access or shared connections.

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of personal information, or appeal our response. Email support@ratesnoop.com to make a request. We may check your identity and authority before responding.

Property operators decide why and how we use employee, owner, guest, vendor, and other personal information on their behalf. If you are not a PowerHost user and your request concerns a property operator, contact that operator first. We help with eligible requests as required.

We use cookies and similar tools for sign-in, security, preferences, and core features. Blocking them in your browser may prevent PowerHost from working.

We do not use advertising cookies or allow third parties to track you across unrelated services through PowerHost. Because we do not do that tracking, we do not respond differently to Do Not Track signals.

Accounts are for users 18 or older. Property operators must have lawful authority to provide information about minors.

We may update this policy and its effective date as PowerHost or the law changes. For material changes, we will notify you in the service or by email and may require review before you continue.

Contact us at support@ratesnoop.com. You can also review the Terms of Service.